Privacy Policy
In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means the Photon Energy Solutions Pty Ltd. (ABN 90 617 287 475).
We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.
We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (APPs). The APPs regulate the manner in which personal information is handled throughout its life cycle, from collection to use and disclosure, security, accessibility and disposal.
We are also required to comply with more specific privacy legislation in some circumstances, such as the Spam Act 2003 (Ch) and the Do Not Call Register Act 2006 (Cth).
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.
What kind of information does the Photon Energy Solutions Pty Ltd. collect?
We may collect the following types of personal information:
- name
- email address
- phone number
- postcode.
Where necessary for a specific purpose, we may also collect mobile phone and other contact details, credit card information and other types of personal information that may be required to facilitate your dealings with us.
How we collect personal information
Unless we are permitted by law or it is unreasonable or impracticable to do so, we will collect personal information directly from you.
We collect personal information in a number of ways, including:
- in person
- through our website
- through our social media pages
- over the telephone
- through written correspondence
- on hard copy forms
We may collect this information when you:
- communicate with us including where you ask for our assistance or make an inquiry
- attend our office
- interact with our website, social media pages, services, content and advertising
What does the Photon Energy Solutions Pty Ltd. do with the information?
We may collect, hold, use and disclose your personal information for the following purposes:
- to enable us to communicate with you.
- to send you service, support and administrative messages, reminders, and information requested by you
- to send you marketing and promotional messages and other information that may be of interest to you
- answering queries and resolving complaints.
We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or:
- which are required or authorised by or under law (including, without limitation, privacy legislation); or
- for which you have provided your consent.
Do we use your personal information for direct marketing?
We may send you direct marketing communications and information about our campaigns and future events where you have provided your consent or we are otherwise permitted to do so. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt out of receiving marketing materials from us by contacting us at [email protected] or by using the opt-out facilities provided in our communications
To whom do we disclose your personal information?
We may disclose personal information for the purposes described in this Privacy Policy to:
- our employees
- Network distributors and your Energy retailer
- payment systems operators
Data security
We take steps to maintain the security of personal information we collect.
The steps we take to secure the personal information we hold include website protection measures (such as firewalls and anti-virus software), security restrictions on access to our computer systems (such as login and password protection), controlled access to our corporate premises, policies on document storage and security, personnel security (including restricting access to personal information on our systems to staff who need that access to carry out their duties), staff training and workplace policies.
The Photon Energy Solutions Pty Ltd. uses secure server software (SSL) that is the industry standard and among the best software available. It encrypts all of your personal information, including your, name and contact details, so that it cannot be read as the information travels over the Internet.
Collection of information other than personal information through our website
When you visit our website, some of the information that is collected about your visit is not personal information, as it does not reveal your identity.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, please contact us at [email protected]. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Contacting us
If you have any questions about this privacy policy or our privacy practices, please use the details set out below. Our representative will contact you within a reasonable time after receipt of your query.
Email: [email protected]
Tel: 1800 080 647